We’re Makin’ Waves may collect fees for late cancellations and no shows. Our stylists work on commission and their income comes directly from the beauty services that they provide for our guests. Late cancellations and missed appointments dramatically impact their income, as well as effect overall business when we turn away other appointment requests from times that have already been reserved.
We’re Makin’ Waves truly values your business and hopes that you will understand our position in this sensitive situation.
Please contact us to cancel no less than 24 hours for appointments that take 1 hour or less (haircuts, manicures, pedicures and some facials). Please contact us to cancel no less than 48 hours for appointments of 1.5 hours or more (colors, highlights, relaxers, mani/pedi combos, some facials and waxing).
We’re Makin’ Waves will always be sensitive and understanding to the needs of our guests when illness, emergency situations and weather allow less than the requested cancellation time. Please be advised that for a late cancellation we may ask for 50% of the missed appointment and 100% for a no show appointment in order to reschedule.
We’re Makin’ Waves may ask for pre-payment of appointments in cases of chronic cancellations and no shows. We also may require 50% of service to be prepaid for appointments in length of 1.5 hours or more scheduled within the 48 hour window.
We reserve the right to request client to reschedule for arrivals 15 minutes or more past scheduled appointment time. This will be at the stylists discretion and fees may apply.
Please note that this is a COURTESY. It is the clients responsibility to know when the appointment date and time is scheduled for. In the event that we leave a message, are not able to reach you or you do not receive your email it is not salons responsibility and fees will apply.
All returns must be made within 2 weeks of purchase. If purchase was made outside of a service appointment and we cannot track the purchase it must be accompanied by a receipt. Unopened and not used products made within the two week time frame will be accepted no questions asked.
If you are not happy with a hair product purchase made from a professional recommendation of your stylist, we will accept it within the 2 week time frame.
Cosmetics and skincare retail purchases are FINAL sale. We will accept defective product with the time limit. REFUNDS WILL BE ISSUED AS A STORE CREDIT ONLY.
We're Makin' Waves stylists take the quality of their work very seriously. In the event that you are unhappy with your service we will do everything we can to make you happy. It is preferred that you see the same stylist to give them the opportunity to correct the problem and learn from the experience. If you are unwilling to see the same stylist we will be happy to accommodate your request with another stylist.
Do over requests must be made within a 2 week time frame. Any do-over requests past the 2 week time frame will result in at least a partial charge.
Management will work with you for any reasonable requests. We DO NOT offer cash refunds.